Systems support agreements
Employing full time IT staff is not financially feasible for many organisations so having an expert on call to address technical issues makes good business sense. IXCG has provided support services to organisations ranging in size from world governments to small businesses so we have considerable experience working with all types of IT environments and the business environments that they support. Larger organisations also require specialist support systems and we have invested heavily in infrastructure which allows us to respond faster and understand issues with better clarity. We use them for all clients, regardless of size which gives our smaller clients a competitive advantage.
Although traditional support contracts help when something goes wrong, it’s better to catch issues before they cause a disruption to business. This is why all our support agreements include a monitoring component allowing us to identify breakdowns and security problems so they can be fixed before they happen.
As every organisation is different, we don’t offer “one size fits all” packages, instead offering the support package you need at a price you can afford.
We know that having different systems supported by different companies can be a frustrating experience. When something goes wrong you want it fixed rather, than be passed between support companies to find out who is responsible for the system in question.
Due to the large number of services and systems we supply, and look after, we are able to offer a “one-stop” service, ensuring that there is only one company responsible for your systems and speeding the time it taxes to fix them.
We are able to provide support the following systems:
- Workstations – including desktops and laptops.
- Networks – including switches, wireless (WiFi) and data cabling.
- Security systems – Firewalls, antivirus and email protection products.
- Email systems
- Backup systems
- Telephone systems and telephone lines
- Internet connectivity – including ADSL, VDSL, cellular and satellite connections.