Help & Support

Our knowledge base holds the most popular questions asked by our customers. If you have a query, then this is the best plate to check first.

Top Support Articles

• How do I receive my software download?
• How do I pay by cheque?
• How many licenses do I need?
• Why can't I log in to my ixcg.com account page with my email address?
• Which version of Windows am I running?
• Why must I verify my account?
• Do I need the 32-bit or 64-bit version of the software?

Alternately, if you are unable to find the information you need in the knowledge base then you may contact us directly by either:

Send us your question

You can send us your enquiry via our enquiry form. This is the fastest way to get help from us directly with most enquiries answered within two working days.

Contact us by telephone

You can contact us by telephone on 0203 051 1787 but please note that, at busy times, this can be the slowest way of getting help. We strongly recommend contacting us via the enquiry form first as this will allow us to help you faster.